Returns
You have [insert number] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at [insert email address] with your order number and the reason for the return. Once your return is approved, we will provide you with instructions on how to proceed.
Please note that you will be responsible for the return shipping costs unless the return is due to a defect or error on our part.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If you wish to exchange an item for a different one, please contact our customer service team at [insert email address] with your order number and the details of the exchange. We will do our best to accommodate your request, subject to availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert email address] with photos of the damage or defect. We will assess the issue and provide you with instructions on how to proceed, which may include a replacement or refund.
Non-Returnable Items
Certain items are non-returnable, including:
Gift cards
Downloadable software products
Personalized or customized items
Contact Us
If you have any questions about our return and refund policy, please contact our customer service team at [insert email address]. We are here to assist you and ensure that you have a positive shopping experience with Hello Goods.
Thank you for choosing Hello Goods for all your mouse and keyboard accessory needs. We appreciate your business!